At Billett Ads, we are committed to delivering high-quality lighting products and ensuring a smooth customer experience. This Warranty Policy outlines the terms and conditions under which warranties are offered for products purchased through our platform.
1. Warranty Coverage
We offer a standard 1-year limited warranty on most physical products, unless otherwise stated on the individual product page. This warranty covers manufacturer defects and issues that arise under normal usage conditions for lighting products.
Note: Warranty coverage may vary by product. Always refer to the product listing for detailed warranty information.
2. Warranty Period
The warranty period begins on the date of purchase and is valid for one (1) year from that date.
3. Warranty Claims
To initiate a warranty claim, please follow these steps:
Contact Us: Reach out to our support team via email at support@billettads.store or call us at +1 361-558-5949.
Submit Information: Provide your order number, product details, a description of the issue, and clear photos or videos of the defect.
Return Instructions: If your claim is approved, we will guide you through the return or exchange process.
4. Exclusions
This warranty does not cover:
Damage caused by improper installation, misuse, abuse, or accidents
Normal wear and tear, including bulb degradation
Alterations, repairs, or modifications not authorized by Billett Ads
Products purchased from unauthorized resellers
Items labeled as “open-box,” “refurbished,” or “final sale,” unless otherwise stated
5. Limitation of Liability
Billett Ads’ responsibility is limited to repair or replacement of the defective item under warranty. We are not liable for indirect, incidental, or consequential damages arising from the use or inability to use a product.
6. Contact Information
For warranty assistance or any questions, please contact us:
📍 Billett Ads
19985 Mervel Ave, Los Banos, CA 93635
📧 Email: support@billettads.store
📞 Phone: +1 361-558-5949