Are your products handmade or mass-produced?
Many of our items are handcrafted or hand-finished, giving each piece a unique touch. Product descriptions will indicate whether an item is handmade.
What types of home décor products do you sell?
We specialize in stylish and functional home décor pieces including candle trays, candle stands, candle sticks, and other curated accessories designed to enhance your living space.
What materials are used in your candle holders and trays?
Our products are made using high-quality materials such as metal, wood, glass, and ceramic to ensure durability and style.
How do I clean and maintain your décor items?
Most items can be wiped clean with a soft, damp cloth. Avoid harsh chemicals or abrasive materials. Specific care instructions are included with each product when necessary.
Are your candle accessories safe for use with real candles?
Yes, our candle holders are designed to safely hold real candles. However, we recommend never leaving a lit candle unattended and keeping items away from flammable surfaces.
Do you offer customization or personalized products?
At this time, we do not offer custom orders. However, we’re working on launching a limited personalization service soon—stay tuned!
Can I see customer reviews before making a purchase?
Absolutely! You can find product reviews on each individual product page. We encourage all customers to leave honest feedback.
How long does shipping usually take?
Orders are typically processed within 1–3 business days, and delivery takes between 3–7 business days, depending on your location.
What is your return policy?
You may return unused items in their original packaging within 14 days of delivery. Visit our Return Policy page for complete details.
What should I do if my item arrives damaged?
If your order arrives damaged, please contact us immediately with photos of the damage at support@billettads.store. We’ll work quickly to resolve the issue.
How can I contact customer support?
You can reach our friendly support team via email at support@billettads.store or call us at +1 361-558-5949. We’re happy to help!