At Billett Ads, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer hassle-free returns and refunds under the terms outlined below.

1. Return Eligibility
We accept returns under the following conditions:
✔ The item must be unused, undamaged, and in its original packaging.
✔ The return request must be initiated within 30 days of receiving the order.
✔ Items must include all original accessories, manuals, and tags.
✔ Proof of purchase (order confirmation or receipt) is required.

❌ Non-Returnable Items:

  • Gift cards

  • Clearance or final sale items

  • Custom-made or personalized products

  • Items damaged due to misuse or improper handling

2. How to Initiate a Return
To initiate a return, follow these steps:

  • Contact Us: Email us at support@billettads.store with your order number, reason for return, and photos (if applicable).

  • Receive Return Instructions: Our support team will review your request and provide return instructions, including the return shipping address.

  • Ship Your Item: Send the item back to us in its original condition. Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

  • Inspection & Refund Processing: Once we receive and inspect the returned item, we will process your refund within 5-7 business days.

3. Refund Policy
Once your return is approved:
✔ Refunds will be issued to your original payment method.
✔ You will receive an email confirmation once the refund has been processed.
✔ Please allow 5-10 business days for the refund to reflect in your account, depending on your bank or payment provider.

❌ Refunds will NOT be issued if:

  • The item is returned in a damaged or used condition.

  • The return is initiated after 30 days.

  • The item is a non-returnable product (as listed above).

4. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need an exchange, contact us at support@billettads.store with proof of damage.

5. Order Cancellations & Modifications
Orders can be canceled or modified within 24 hours of purchase.

If your order has already been processed or shipped, it cannot be canceled. You will need to process a return once you receive the item.

6. Late or Missing Refunds
If you haven’t received your refund yet:
✔ Check your bank account or payment method statement.
✔ Contact your bank or credit card provider, as processing times may vary.
✔ If you still haven’t received your refund after 10 business days, contact us at support@billettads.store.

7. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery with clear photos of the product and packaging. We will arrange for a replacement or refund at no extra cost.

8. Contact Us
For any questions about our Returns & Refund Policy, feel free to reach out:

📧 Email: support@billettads.store
📞 Phone: +1 361 558 5949
🏢 Address: 19985 Mervel Ave, Los Banos, CA 93635